Shipping policy

Shipping Policy

At My Great Wish, we aim to offer a smooth and enjoyable shopping experience, from purchase to delivery of products. Below we detail our shipping policy to ensure transparency and trust in every order placed.

1. Order Processing

• All orders are processed within [3-5] business days. Orders are not processed or shipped during weekends or holidays.

• In case of high order volume, processing may take a few additional days. In that case, we will notify you by email.

2. Shipping Times

Shipping times may vary depending on the final destination of the order. Below is an estimate of delivery times:

• Shipments to USA (Priority Mail): 10 to 15 business days.

• Shipments to USA (Standard Mail): 20 to 30 business days.

• Rest of the world: 20 to 40 business days.

Please note that these shipping times are estimates and may vary due to customs or logistics delays. We are not responsible for delays caused by the courier service or local customs.

3. Shipping Costs

Any applicable shipping costs will be displayed during the checkout process before completing the purchase.

4. Order Tracking

Once your order has shipped, if priority mail was selected we will provide you with a tracking number so you can monitor its progress. It may take a few days for the tracking information to update due to international transit and supplier availability.

5. Incorrect or Incomplete Shipping Addresses

It is the customer's responsibility to provide an accurate shipping address. If the address is incorrect or incomplete, we will not be responsible for non-delivery of the package. If the order is returned due to an error in the address, the customer will be required to cover the reshipping costs.

6. Customs, Duties and Taxes

Depending on the customer's location, import duties or taxes may apply once the order reaches its destination. These additional costs are the customer's responsibility, and My Great Wish has no control over or responsibility for any additional charges imposed by local authorities.

7. Lost or Delayed Shipments

In the unlikely event that your order is delayed or lost during shipping, we will do our best to resolve the issue. We ask that you contact us within [30] days of the shipping date to investigate and offer a solution.

8. Refused Shipments

If the customer chooses to refuse the shipment, they will be responsible for the costs of returning the package and any applicable fees. The refund will be processed once the package is returned to the supplier, less shipping and handling costs.

9. Contact

If you have any questions or concerns about your shipment, please feel free to contact us at support@mygreatwish.com or through our contact form on the website. We will be happy to assist you.